Who we are
The Cleaners at Red Mountain (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, request a quote, book cleaning services, communicate with us, or otherwise use our services.
Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Phone number
- Email address
- Home or service address
- Cleaning service preferences
- Appointment and booking information
- Property details relevant to your cleaning
- Special instructions or access information you choose to provide
- Communications you send to us by phone, text message, website forms, chat, or email
- Payment and transaction information
Payment card information may be processed by third-party payment processors. We do not intentionally store complete credit or debit card numbers on our own systems.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, pages visited, referring website, and similar website usage information.
How We Use Your Information
We may use your information to:
- Send promotional communications when permitted by law and your communication preferences
- Provide quotes and cleaning services
- Schedule, modify, confirm, or cancel appointments
- Communicate with you regarding your service
- Send appointment reminders and service-related text messages
- Process payments and refunds
- Provide customer support
- Coordinate cleaners assigned to your service
- Maintain customer and booking records
- Improve our website and services
- Prevent fraud, abuse, or security issues
- Comply with legal and regulatory obligations
Text Messages and SMS
If you provide your mobile phone number and consent to receive text messages, we may send you texts concerning quotes, bookings, appointment confirmations, reminders, scheduling changes, customer support, and other service-related communications.
Where you have separately consented, we may also send promotional or marketing messages.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except as necessary to provide the messaging service.
We do not sell your personal information.
How We Share Your Information
We may share information with service providers that help us operate our business, including providers used for:
- Online booking and customer management
- Payment processing
- Phone and text communications
- Website hosting and website forms
- Customer support and website chat
- Business automation
- Cloud storage and business productivity
- Analytics and security
These providers may only receive information reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, to protect our rights or customers, to prevent fraud or security threats, or in connection with the sale, merger, or transfer of our business.
Cleaner and Service Provider Information
When necessary to perform your cleaning service, relevant information such as your name, service address, appointment details, and cleaning instructions may be provided to cleaners or service providers assigned to your appointment.
We limit this information to what is reasonably necessary to perform the requested service.
Photography and Service Documentation
By booking services with The Cleaners at Red Mountain, the customer acknowledges and agrees that service providers may take limited before-and-after photographs of areas being cleaned.
These photographs may be used for internal purposes including quality control, verification of completed services, documentation of the condition of the property, resolution of customer concerns or disputes, and documentation of potential property damage or other service-related issues.
Photographs will be treated as confidential customer information and will not be sold, publicly distributed, posted online, or used for advertising, social media, or other marketing purposes without the customer’s separate permission.
Service providers are instructed to photograph only areas reasonably related to the cleaning service and to avoid intentionally photographing customers, private documents, financial information, computer screens, security information, or other sensitive personal information whenever reasonably possible.
Cookies and Website Technology
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, and support third-party services.
You can configure your browser to block or delete cookies. Some website features may not function correctly if cookies are disabled.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our business.
Retention periods may vary depending on the type of information and why it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Your Choices
You may contact us to request that we:
- Correct inaccurate personal information
- Update your contact information
- Stop certain marketing communications
- Delete information when legally and operationally permitted
You may unsubscribe from marketing emails using the unsubscribe option contained in those emails and opt out of SMS communications by replying STOP.
Minor’s Privacy
Our services are intended for adults arranging residential cleaning services. We do not knowingly collect personal information from children under 13.
Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own privacy policies, and we are not responsible for how those third parties independently handle information.
Changes to this Privacy Policy
When we make changes, we will update the effective date shown at the top of this page.
Privacy Questions
For questions or requests regarding this Privacy Policy, please use our Contact Us page.